FADEL Support

Getting Started 25

• What is the difference between the user profiles?
• Create a Portal account; Get full access to everything Rights Cloud!
• Is Rights Cloud compatible with my computer?
• How do I access Rights Cloud?
• Why does a blank screen show upon a new user logon?

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Agreements 15

• Can I store a contract in Rights Cloud?
• Do Agreements require the use of Project?
• When should I use a Project on an Agreement?
• How to do agreements where the rights are the same for all assets and the agreement ID is known
• Can an Agreement utilize more than one Project?

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Assets 11

• What kind of thumbnails can I attach?
• Can I create a Global Rule for a specific type of asset?
• Can I store assets in Rights Cloud?
• What size thumbnail can I attach?
• Why is there a restriction on an asset I just created?

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Clearance 4

• Is the Most Recently Cleared Assets a list of rights clearances performed by all users?
• Why can't I clear a group of assets for use if some assets are "available"?
• Are my Saved Clearances visible to other users?
• Can I save my clearance criteria?

Parties 5

• Can an Asset have multiple Parties as contributors?
• Can Parties be associated with multiple Assets?
• How can I delete a party that is linked to an agreement?
• How can I view "inactive" Parties?
• Can I have two parties with the same name?

Projects 3

• Can Assets be attached directly to an Agreement when no Project is used?
• Can a Project have multiple Assets attached to it?
• How do I link Agreements to Projects?

Data Upload 6

• Where do I find the spreadsheet used for data upload?
• What is the Reference ID for?
• Would the "Validate" or "Validate and Import" still work when leaving the Data Upload screen?
• Can I turn off my computer when validating a large file in the data upload?
• What error messages can be received for the Parties Data Upload?

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Building Connectors To Rights Cloud 3

• aDAM / Aprimo Connector
• Box Connector
• Adobe AEM 6.x connectors